Facilitator
From Wikipedia, the free encyclopedia
- For other uses of the word see Facilitation
A facilitator is someone who skillfully helps a group of people understand their common objectives and plan to achieve them without personally taking any side of the argument. The facilitator will try to assist the group in achieving a consensus on any disagreements that preexist or emerge in the meeting so that it has a strong basis for future action. The role has been likened to that of a midwife who assists in the process of creation but is not the producer of the end result.
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[edit] Definitions
There are a variety of definitions for facilitator.
- One is that a facilitator acts as "an individual who enables groups and organizations to work more effectively; to collaborate and achieve synergy. She or he is a 'content neutral' party who by not taking sides or expressing or advocating a point of view during the meeting, can advocate for fair, open, and inclusive procedures to accomplish the group's work" - Doyle[1]
- Another definition is "one who contributes structure and process to interactions so groups are able to function effectively and make high-quality decisions. A helper and enabler whose goal is to support others as they achieve exceptional performance" - Bens[2]
- Yet another suggests "the facilitator's job is to support everyone to do their best thinking. To do this, the facilitator encourages full participation, promotes mutual understanding and cultivates shared responsibility. By supporting everyone to do their best thinking, a facilitator enables group members to search for inclusive solutions and build sustainable agreements" - Kaner[3]
[edit] Types
[edit] Business facilitators
Business facilitators work in business, and other formal organisations but facilitators may also work with a variety of other groups and communities. It is a tenet of facilitation that the facilitator will not lead the group towards the answer that he/she thinks is best even if they possess an opinion on the subject matter. The facilitator's roles is to make it easier for the group to arrive at its own answer, decision, or deliverable.
[edit] Training facilitators
Training facilitators are used in adult education. These facilitators are usually subject experts, however draw on the knowledge of the participants and then fill in any gaps. Training facilitators focus on the foundations of adult education: establish existing knowledge, build on it and keep it relevant. The role is different to the formal trainer who will take a more leading role and take the group through an agenda designed to transmit a body of knowledge.
[edit] Skills
The basic skills of a facilitator are about following good meeting practices: timekeeping, following an agreed-upon agenda, and keeping a clear record. The higher-order skills involve watching the group and its individuals in light of group process and dynamics. In addition, facilitators also need a variety of listening skills including ability to paraphrase; stack a conversation; draw people out; balance participation; and make space for more reticent group members (Kaner, et al., 1996). It is critical to the facilitator's role to have the knowledge and skill to be able to intervene in a way that adds to the group's creativity rather than taking away from it.
A successful facilitator embodies respect for others and a watchful awareness of the many layers of reality in a human group.
In the event that a consensus cannot be reached then the facilitator would assist the group in understanding the differences that divide it.
The International Association of Facilitators was founded in 1993 to promote facilitation as a profession.(=
[edit] The role of a facilitator
[edit] Some of the things facilitators do to assist a meeting:
- Helping participants show up prepared to contribute
- Codifying the purpose, scope, and deliverables of the meeting or workshop
- Coming prepared with a variety of group facilitation and dialogue tools that the facilitator is skilled in and can employ in difficult moments
- Keeping the group on track to achieve its goals in the time allotted
- Either providing the group or helping the group decide what ground rules it should follow and reminding them of these when they are not followed
- Reminding the group of the objectives or deliverables of the meeting or session
- Setting up a safe environment where members feel comfortable contributing ideas
- Guiding the group through processes designed to help them listen to each other and create solutions together
- Asking open-ended questions that stimulate thinking
- Tentatively paraphrasing or repeating verbatim individual contributions to confirm understanding and ensure they are heard by the whole group
- Tentatively summarizing a recent part of the discussion
- Recording agreements reached in large script on the wall so all can see and accept the wording
- Recording the current issues within the group in large script on the wall using phrases agreed by the group
- Offering a possible wording for an unspoken question that may currently beset the group
- Ensuring the group doesn't settle for the first thing that they can agree on because they find it painful to go on disagreeing with each other
- Offering opportunities for less forceful members to come forward with contributions
- Ensuring that actions agreed by the group to carry out its decisions are written up in a large script on the wall for all to see and are assigned to individuals
- Evaluating the performance of the meeting to assist in continuous improvement.
[edit] Some things that facilitators don't do:
- Back a particular opinion voiced in the group
- Offer their own opinions
- Let the group unconsciously shy away from a difficult area
- Lead the group towards what he/she thinks is the right direction
[edit] References
- ^ Michael Doyle, quoted in Kaner, et al, 2007, p. xiii.
- ^ Bens, 2000, p. 5.
- ^ Sam Kaner and colleagues (2007) p. 32.
[edit] Bibliography
- Ingrid Bens (Author); Facilitating Wtih Ease!: A Step-by-Step Guidebook with Customizable Worksheets on CD-ROM, Jossey-Bass, ISBN 0-7879-5194-3, (2000)
- Sam Kaner with Lenny Lind, Catherine Toldi, Sarah Fisk and Duane Berger (Authors); Facilitator's Guide to Participatory Decision-Making, Jossey-Bass; ISBN 0-7879-8266-0 (2007)
- Ron Kraybill (Author); Structuring Dialogue: Cool Tools for Hot Topics; Riverhouse Epress(2005)
- Ron Kraybill (Author); Group Facilitation: Skills to Facilitate Meetings and Training Exercises to Learn Them; Riverhouse Express(2005)
- Sandy Schuman (Editor). The IAF Handbook of Group Facilitation: Best Practices from the Leading Organization in Facilitation. Jossey-Bass, 2005. ISBN 0-7879-7160-X
- Roger Schwarz (Author); The Skilled Facilitator; Jossey-Bass ; ISBN 0-7879-4723-7 (New & Revised July 2002)
[edit] External links
- The International Association of Facilitators
- The International Association of Facilitators Methods Database
- The Group Facilitation Listserver at the University of Albany NY
- The Master Facilitator Journal: e-zine for facilitators
- The Global Facilitators Network
- Worldwide Network of IAF-Certified Professional Facilitators. Facilitation Services and Training
- Online Facilitation group
- Glossary of Terms frequently used in structured workshops
- Become a Certified Professional Facilitator (CPF)
- Leadership Training Association
- Group Facilitation and Collaboration (GFC) Forum
For other meanings of the word facilitator see Facilitator (disambiguation).
