Talk:Service Catalog
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I think the recent commercial link to a Software Catalog provider is inappropriate—it seems this section should either list multiple major providers or none at all. Due to conflict of interest, I will not edit the links section, but I encourage an impartial party to clean it up. West81 15:12, 14 December 2006 (UTC)
[edit] Is Service Catalog for User or Customer?
I am just learning ITIL -- as I work my way through ITIL Foundation training, it seems that Service Catalog, as defined in the Service Level Management process, is primarily a document intended for the Customer (the one who will pay for the service, negotiate agreements, etc.). However, this article describes a service catalog that is very much intended for the User, which seems quite different from what ITIL specifies (does the article reflect the reality of how the term is coming to be used in the marketplace?). Any comments from someone more expert in ITIL and ITSM? West81 20:24, 15 December 2006 (UTC)
