Thomas F Gilbert
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Thomas F. Gilbert (b. ? - d. 1995) is known as the father of performance technology, also known as Human Performance Technology (HPT). Gilbert was an engineer who applied his understanding of the process of technological improvement to human beings. He may be best known for his book Human Competence: Engineering Worthy Performance.
Gilbert established the basic principles of performance improvement that are used by HPT consultants today. He identified six variables which he believed were necessary to improve human performance: information, resources, incentives, knowledge, capacity, and motives. Gilbert believed that it was absence of performance support at work, not an individual's lack of knowledge or skill, that was the greatest barrier to exemplary performance. Therefore, he believed it was most necessary to focus on variables in the work environment before addressing an individual's variables.
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