StarTek, Inc.
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| StarTek, Inc. | |
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| Type | Public (NYSE: SRT) |
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| Founded | Greeley, Colorado (1987) (as "StarPak") |
| Headquarters | Denver, Colorado, USA |
| Key people | Larry Jones, CEO, President Steve Boyer, CIO Patrick Hayes, COO |
| Industry | Business Process Outsourcing |
| Products | Call Centers (mainly telecommunications) |
| Revenue |  $216.37 Million USD (2006) |
| Net income | $49.15 Million USD (2006) |
| Employees | 7,500 |
| Website | www.startek.com |
| StarTek, Inc. 2005Annual Report | |
StarTek is a business process outsource company that was founded in Greenley Colorado in 1987 as the packaging company, StarPak. Originally contracted to pack early versions of Microsoft word processors, it eventually expanded to provide customer support for the product. Currently StarTek has expanded to include 20 facilities throughout the United States and Canada including the corporate headquarters in Denver Colorado.
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[edit] Major Clients
StarTek's main business is in providing call center support for the customer service departments of major United States telecommunication companies. StarTek's three largest customers account for 87.6% of the business' total revenue. In the 2005 fiscal year Cingular Wireless accounted for 52.6%; T-Mobile (a subsidiary of Deutsche Telekom) 23.9%; and the AT&T Corporation 11.5%. To a lesser extent, StarTek also provides outsourcing support to companies in the banking and finance sector, consumer packaged goods/retail, information technology, and insurance. StarTek also provides customer services and technical support for such companies as Qwest, WildBlue Communications, and the business-oriented AT&T Mobility.
[edit] Operations
Listed are the locations of StarTek's operations, with the year the facility opened in brackets.
United States
- Denver, Colorado (2000) 2 locations
- Grand Junction, Colorado (1999)
- Greeley, Colorado (1998) 2 locations
- Grand Junction, Colorado (2000)
- Decatur, Illinois (2003)
- Alexandria, Louisiana (2003)
- Enid, Oklahoma (2000)
- Big Spring, Texas (1999)
- Collinsville, Virginia (2004)
- Lynchburg, Virginia (2004)
- Petersburg, Virginia (2005)
Canada 43.7% of StarTek's revenue is generated through its Canadian operations.
- Regina, Saskatchewan (2003)
- Cornwall, Ontario (2001)
- Hawkesbury, Ontario (2006)
- Kingston, Ontario (2001) 2 locations
- Sarnia, Ontario (2003)
- Thunder Bay, Ontario(2006)
[edit] AT&T
StarTek's largest customer until October 2004 was AT&T Wireless Services, Inc. When AT&T's wireless service was purchased by SBC Communications it was merged with SBC's Cingular Wireless brand and StarTek began working under that brand. In late 2005 SBC merged with AT&T Corp. and SBC took on the AT&T name. When SBC (now as AT&T Inc.) merged with Bell South it became the majority owner of Cingular Wireless. In an effort to re-brand Cingular it was relaunched in early 2007 as AT&T. Once again, StarTek found its largest customer to be AT&T.
[edit] See Also
[edit] References
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