Amdocs
From Wikipedia, the free encyclopedia
| Amdocs | |
 |
|
| Type | Public (NYSE: DOX) |
|---|---|
| Founded | Missouri (1982)[1] |
| Headquarters | Chesterfield, Missouri |
| Key people | Dov Baharav, CEO, President Ron Moskovitz, CFO |
| Industry | Software, Programming, Telecommunications, CRM |
| Products | Amdocs 6 Amdocs Enabler Amdocs Ensemble Amdocs Self Service |
| Revenue |  $2.48 billion USD (2006) |
| Net income | $401.2 million USD (2006) |
| Employees | 16 000+ (2006) |
| Slogan | Integrated Customer Management |
| Website | www.amdocs.com |
Amdocs NYSE: DOX, headquarters in St. Louis, Missouri but primarily based in Ra'anana, Israel, is a provider of software and services for billing and CRM systems. Its clients are primarily focused on the public sector and telecommunications, including such "Tier-1" players as Sprint-Nextel, Cingular, Vodafone, T-Mobile.
The company was originally called "Aurec Group" (the Hebrew word for Artery ("עורק"), which in Hebrew is used to describe a communication channel) and dealt only with directory services, i.e. Yellow Pages. They now provide application suites for CRM, sales, and billing operations for telecommunication service providers. Amdocs still provides publishing software for creating print and online directories. The company also offers outsourced customer service and data center operations.
Amdocs claims to be the largest billing system's software and services provider in the world.[citation needed]; in the USA, they provide billing and directory assistance for 90% of the phone companies.[citation needed]
In the early 2000's, Amdocs branched into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices all over the world.
As of 2005, Dov Baharav replaced Avi Naor, as Amdocs' CEO.
Amdocs has development centres in many countries, including Israel, India, the USA, Cyprus, and Brazil; the most recently opened one is in India, Amdocs India or Development Center India, DVCI, the latest development centre of Amdocs, set up in Pune, India in 2004. Worldwide personnel number about 16,000.
Amdocs' main products are centered around Integrated Customer Management (ICM); the components include a complete product and service suite. Other products include CRM systems (such as Clarify, including ClearSales) , Amdocs 6, Self Service, Ensemble and Enabler.
Amdocs is divided into different divisions, each one is in charge of a different business unit.:
- 1. APDO division - the research and development division of Amdocs in charge of developing all the core products,
- 2. Delivery Division - in charge of customizing and delivering the Amdocs products to its customers,
- 3. A&M Division - directory services.
[edit] Acquisitions
Amdocs purchased Qpass, a Seattle based company that provides market-leading solutions to accelerate growth of digital commerce by enabling the marketing and merchandising of digital goods and services and by facilitating multi-party value chain business relationships. The acquisition cost Amdocs a reported US$275.00 million.
In August 2006, Amdocs purchased Cramer Systems, a Bath, UK based company that provides market-leading OSS(Operations Support Systems) solutions to telecom operators. The acquisition was reported at US$375 million. This complements Amdocs leading capabilities in BSS and allowed it to become one of very companies claiming to offer a complete BSS/OSS product suite.
In January 2007, Amdocs purchased Sigvalue, an Israeli based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly.
