Average handle time

From Wikipedia, the free encyclopedia

It is proposed that this article be deleted, because of the following concern:

Dicdef, transwikied.

If you can address this concern by improving, copyediting, sourcing, renaming or merging the page, please edit this page and do so. You may remove this message if you improve the article, or if you otherwise object to deletion of the article for any reason. To avoid confusion, it helps to explain why you object to the deletion, either in the edit summary or on the talk page. If this template is removed, it should not be replaced.

The article may be deleted if this message remains in place for five days.Prod, concern: Dicdef, transwikied. This template was added 2007-03-28; five days from then is 2007-04-02.

If you created the article, please don't take offense. Instead, consider improving the article so that it is acceptable according to the deletion policy. Nominator: Please consider notifying the author(s) of this page using

{{subst:prodwarning|Average handle time}} ~~~~

This page has been transwikied to Wiktionary.

Because this article has content useful to Wikipedia's sister project Wiktionary, it has been copied to there, and its dictionary counterpart can be found at either Wiktionary:Transwiki:Average handle time or Wiktionary:Average handle time. It should no longer appear in Category:Copy to Wiktionary and should not be re-added there.
Wikipedia is not a dictionary, and if this article cannot be expanded beyond a dictionary definition, it should be tagged for deletion. If it can be expanded into an article, please do so and remove this template.
Note that {{vocab-stub}} is deprecated. If {{vocab-stub}} was removed when this article was transwikied, and the article is deemed encyclopedic, there should be a more suitable category for it.

It has been suggested that ACHT be merged into this article or section. (Discuss)

There are very few or no other articles that link to this one.
Please help introduce links in articles on related topics. After links have been created, remove this message.
This article has been tagged since June 2006.

Average Handle Time (AHT) ( applied typically to call centers)

The time it takes to handle one transaction. Typically AHT covers talk time, hold time, after call work time( ACW ) and any other categories (AUX) you may wish to designate for tracking of work tasks.

The AHT is an important factor when deciding the staffing levels required for a call center operation.