Noriaki Kano

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Professor Noriaki Kano is the developer of a program whose simple ranking scheme distinguishes between essential and differentiating attributes related to concepts of customer quality. This system is referred to as the Kano model.

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• This page was last modified 21:39, 30 November 2006 by Wikipedia user SmackBot. Based on work by Wikipedia user(s) AbsolutDan, Qualitytimes, Outlanderssc and Nobbyx4 and Anonymous user(s) of Wikipedia.
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