Talk:Organizational citizenship behavior
From Wikipedia, the free encyclopedia
A recurring theme in studies of very low-IQ individuals is that their social adaptation is greatly enhanced by certain personality traits, particularly persistence and a willingness to adhere to their community’s rules and norms. These findings dovetail with recent research in industrial-organizational psychology on the importance of workers’ "organizational citizenship behavior" (OCB; Organ, 1994) and "contextual performance" (Cascio, 1995). These are the more discretionary, pro-social job behaviors that contribute to a group’s or organization’s effectiveness, but which are more constrained by workers’ intent than ability - for example, helping others with heavy workloads and always being punctual. "Altruism" and "conscientiousness" seem to be the most important, but "courtesy," "sportsmanship," and "civic virtue" are other documented OCB factors (Organ, 1994). Supervisors and peers highly value these "will do" as distinct from "can do" attributes of workers. [1]
Above quote from Guttmundson. 19:08, 5 December 2005 (UTC)
