Service design
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Contents |
[edit] History of Service Design
[edit] Theories of Service Design
Service design can be both tangible and intangible. It can involve artefacts and other things including communication, environment and behaviours. Whichever form it takes it must be consistent, easy to use and be strategically applied.
Service Design is the specification and construction of technologically networked social practices that deliver valuable capacities for action to a particular customer. Capacity for action in Information Services has the basic form of assertions. In Health Services, it has the basic form of diagnostic assessments and prescriptions (commands). In Educational Services, it has the form of a promise to produce a new capacity for the customer to make new promises. In a fundamental way, services are unambiguously tangible. Companies such as eBay, or collectives such as Wikipedia or Sourceforge are rich and sophisticated combinations of basic linguistic deliverables that expand customers' capacities to act and produce value for themselves and for others. In an abstract sense, services are networked intelligence.
[edit] Different Discourses' Understanding of Service Design
[edit] See also
- customer service
- enterprise architecture
- managed services
- services
- service economy
- service management
- services marketing
- service provider
- Service Science, Management and Engineering
- service system
- system
- web service
[edit] External links
- Design Council on Service Design Design Council one stop shop information resource on Service Design by Bill Hollins.
- Servicedesign.org Wiki Servicedesign.org, an open wiki for defining and discussing various aspects of Service Design.
- Service Design and why it matters to business An interesting article / interview on service design at Danish Design Center website.
- Can Service Design Save the World? Gill Wildman, Chris Downs, GK VanPatter, NextDesign Leadership Institute Journal, 2006
