National Routeing Guide
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The National Routeing Guide (note spelling 'routeing') is the definitive resource on the validity, or invalidity, of rail tickets for the purpose of rail travel in the United Kingdom; or as the Rail Regulator wrote "[it] sets out passengers' rights to use the network flexibly[1]". It is a book, produced by the ATOC, which should always be carried by any member of staff with the role of ticket inspector. It is also always on hand to staff at manned stations.
It is one of a number of technical railway manuals which exist as part of the operating of the UK rail network, many of which are now in the public domain.
Customers generally encounter the document in specific circumstances, when they wish to prove (or check) the validity of their ticket on a route which might at first not appear obvious. Since most rail travellers make 'simple' journeys many will never encounter it. However, when making more complex journeys, it is important to stay "on route". The guide defines what this means. It should be noted that individual tickets may place restrictions on acceptable times of travel, quite distinctly from route specification.
Contents |
[edit] Format
- The published guide is available online in PDF format, in 6 distinct sections (termed A-F), and includes an introduction and worked examples. This is identical to the version carried by rail workers, since it is derived from the ATOC website here.
- A public paper copy of the guide is made available in the Office of Rail Regulation library, which is open to the public by appointment.[2]
- It is also available on the ATOC website as a piece of software , which analyses the rules of the routeing guide. This is currently considered the definitive version of the guide , as it has been updated since the last published version in 2002, such that in a few instances it declares void routes the PDF documents would permit.
- In theory, paper copies are also available for public purchase, which in 2002 cost £12.50, the same price as one volume of the multi-part "National Fares Manual", which provides details of all fares on the network in 7 volumes. Enthusiasts using the routeing guide to identify good value travel often use the two together. However, paper copies are difficult to obtain now and it is unknown if publication has ceased.
[edit] Issues of value to the traveller
It is the routeing guide which makes possible some of the recently publicised ticketing anomalies in the UK rail network; saving money by purchasing tickets for long journeys as several discrete journeys instead, for example[3]
"Ticketing arrangements on the UK's railways are notoriously arcane, but you can use the rules to get cheaper fares."
As such it is a powerful tool in the arsenal of the knowing consumer, given the current complexity of ticket choice on the UK rail network. It is also important for travellers who contemplate a different route when faced with disruption; under these circumstances staff may stamp/sign a ticket as valid via a different route.
When it was introduced, its primary aim was to "provide passengers with certainty about what travel their ticket buys them[4]", after many years of ambiguity over 'reasonable' journeys, therefore passengers are now quite within their rights to use it as a point of reference, since it has been written and approved by the transport companies.
[edit] The On-Route principle
The primary concern of those travelling is staying on a route acceptable for the ticket they have purchased. The customer is always on-route if they can answer yes to at least one of the below, according to section A of the guide:
- Is the train an advertised direct train from origin to destination?
- Is the customer on the shortest (by distance) route between origin and destination? (mileages listed in the National Rail Timetable)
The full routeing guide is only consulted upon answering 'No' to both questions. This generally occurs when the customer wishes or needs to change trains several times, either with a view to travelling a particular line (for example to connect with a faster train), or because of a desire to break a journey at a given station not directly on the 'expected' route.
[edit] Stations called at
The train travelled on must stop at both origin and destination, to be on-route. This is complicated by the fact that UK rail inquiry services online do not detail at which stations a service calls. Ironically, this information can be got by making the same journey inquiry on the international section of the Deutsche Bahn website (German national railways). In view of the customer savings to be had by buying tickets for journey in several parts, several critics have observed it is unsurprising this information is kept away from consumers.
[edit] Doubling back
Passing through the same station twice is almost always forbidden, except where a rule or 'easement' allows for it.
[edit] Easements
These easements are exceptions to the acceptable routes which are otherwise explicitly defined, and are listed in Section E of the Guide for easy reference. They are very easy to understand, one-line rules, and exist to ensure that in most circumstances the simplest journey is acceptable. Sometimes, they specifically ensure that a stupid journey is unacceptable.
For example, the "don't double back" rule, is entirely logical. If wanting to travel down a different line it is reasonable to change at the junction station. However, often such stations are small and poorly served, so local easements normally exist to allow travel to the nearest major station. In many cases this enables the traveller to remain on 'fast' services.
"Easement 61: Journeys to St Ives ... from stations east of St Erth may go via Penzance. This applies in both directions."
Others are matters of convenience:
"Easement 20010: Passengers using the sleeper northbound from Euston may start their journey with a cross London service."
The version of the Guide currently available at the ATOC website details 167 different easements.
[edit] Disabled Access
Train Operating Companies may make special arrangements for disabled passengers, who have further exemptions on an individual case basis. This allows for different routes in certain situations, such as where normal practice is to walk between two nearby stations on different lines to catch a connecting train, which wheelchair users might find difficult. It should be noted that there are no clear stated rules for defining what is "reasonable" for disabled people; this is presumably a matter of discretion. Some journeys must involve walks; of up to 10 minutes in some cases between stations to make a connection (e.g. Farnborough (Main) to Farnborough North, Ash Vale to North Camp)
[edit] Routeing
3 Types of routes are acceptable direct trains, or shortest route ,or mapped routes. The first two are simple and outlined above. Almost the whole of the routeing guide is taken up with specifying the third for the entire country.
Routeing is both interesting and complicated, if studied in depth, as for complicate journeys is necessary. One blogger summed it up with "I can only look at the NRG for about 10 minutes without going insane",[5] or more kindly "This whole business of determining validity of a particular route is quite outstandingly baroque and bureaucratic".
Principle
- The UK rail networks is scattered with stations which are deemed routeing points. These are principle stations, or junctions, shown in green on the adjacent map.
- Every other station is near one (or more) such stations, with which they are associated.
- Some stations are grouped together as one because they are close. (e.g. "Portsmouth Stations")
Journeys
The rules can be summarised thus:
- Long distance: Travel between any two stations is by going via routeing points node-to-node across the country to the destination. The Routeing Guide defines which nodes can be used en-route according to the routeing points associated with the origin and destination stations, in order to prevent excessively 'scenic' journeys. It does this not specifically, but via a series of maps contained in the guide, which divide the country into zones. The adjacent image shows broadly how this works. Any route that can be traced on the prescribed maps (without doubling back etc) is acceptable, and any routeing points can be used, but a "fare test" applies - travel is prohibited through any point where the fare from that origin to that point is more than the total paid for the customer's ticket. This ensures travellers can only head in what is broadly 'the right direction'.
- Some ticket types have specific route restrictions, e.g. 'not London', or prescriptions e.g. 'Reading'
- Travel for shorter journeys where both stations have a common routeing point, or multiple routes are available, is slightly different, and several rules including checking fares apply.
The routeing guide allows many journeys which one might not expect. Travelling from Cardiff to Cambridge via Swansea, Shrewsbury, and Birmingham is acceptable, for instance, rather than simply via London. Generally there are a large number of permitted routes which are rarely used because they are inconvenient, but which are useful in the event of disrupted services. Some travellers have reported being charged extra for 'special' routes when that was unnecessary.
[edit] Criticism and Confusion
The ATOC maintains the National Routeing Guide as a program online[1], which some find helps calculate valid routes. Others find the rather basic site confuses matters, and prefer to use the 'paper' guide which the ATOC make available for download for PDF download[2].
The rail network is complex, and the routeing guide an inherited document, not one designed from scratch. As a nodal network, the rail system lends itself to logical computer analysis. Accordingly, under such detailed analysis by enthusiasts, the routeing system been found to contain many idiosyncrasies.
E.g. the following, well known amongst those interested in such things, is a query and response sent to customer services: "What are the permitted routes where a ticket is routed 'not London'; in particular, what if the only route given in the Guide is [via]'London'? A: In this case, you can use the ticket via London. The routes 'London' and 'not London' are not necessarily mutually exclusive." The latter sentence clearly defies logical explanation.
At one point the guide also permitted legitimate travel on a London to Carlisle ticket via Inverness, on a similar technicality, (travelling up the East coast, down the West, never needing to double back) though it is unknown whether anyone actually made such a journey.
The routeing guide now being available in computer form, means that the traveller is one step removed from the rules of the system. In many cases the program produces results which cannot be explained by the pdf version's rules, and whilst the site implies the two as identical, the ATOC maintains the program provides the definitive answer.[6] This has generated some protest on occasion, given that the queries into the system's working produces illogical results. As all travellers have a legal obligation to travel using a valid ticket, indeed it forms part of a contract between traveller and train company (along with the National Rail Conditions of Carriage and the National Fares Manual), there is a sound argument that the principles of the routeing guide should be publicly available to enable compliance - a primary principle of contract law is that the terms of the contract must be known to all parties and available for scrutiny.
The ATOCs reluctance to do this is often taken as confirming the opinion in some circles that, on the finer points of logic, the routeing guide is more guidelines than actual rules.
[edit] Footnotes
- ^ http://www.rail-reg.gov.uk/server/show/ConWebDoc.5510
- ^ http://www.rail-reg.gov.uk/server/show/ConWebDoc.5510
- ^ BBC: Legit' ways to get cheaper rail fares http://news.bbc.co.uk/1/hi/magazine/6442947.stm
- ^ http://www.rail-reg.gov.uk/server/show/ConWebDoc.5492
- ^ http://uffish.net/archives/000238.html
- ^ http://www.on-the-train.demon.co.uk/RossRail/routeqn1.html 'The Amazing Routeing Guide Question' by C. Feather
[edit] External links
Official Resources:
- National Routeing Guide, paper version as searchable pdfs
- National Routeing Guide, program, at ATOC website
Discussing:
- 'Unreliable Answers' weblog; outline of using the full routeing guide on a journey.
- An inquiry into the logic (or lack thereof) behind the routing point system.
Resource
