OrangeProblems

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OrangeProblems

Type	Consumer organization
Founded	April 2006
Headquarters	UK
Key people	Kevin Ellis
Industry	Internet & Communications
Products	Lobbying
Slogan	the forum for shouting from
Website	www.orangeproblems.co.uk

OrangeProblems is a Consumer organization forum web site, providing a focus for customer discontent with poor Customer Service from UK ISP: Orange. Initially set up as WanadooProblems.co.uk, targeting the UK ISP, Wanadoo, the name was changed in line with the June 2006 rebranding of Wanadoo to Orange.

Originally motivated by problems related to Local Loop Unbundling, the scope of the site increased to cover consumer problems with most other aspects of the ISP's operation. It includes sections on regulatory organisations such as Ofcom, UK ISP Trade Association ISPA and many ISP competitors to Orange.

On 4 September 2006 the site was extended to cover Orange's Mobile Phone operation.

Although the majority of contributers are customers and ex-customers of Orange, regular contributions are made by Orange Technical Support and Customer Service staff, though whether any are in an official capacity is unclear.

The site has rapidly become a very popular resource for Orange customers and has now expanded with a new site called www.talktalkproblems.co.uk for the Carphone Warehouse TalkTalk customers. Is this the start of a new brand of websites to help customers where their ISP is failing them?

The Times daily newspaper recently printed an article using OrangeProblems as a source and other newspapers such as The Guardian have also used OrangeProblems as a resource when publishing articles relevant to Internet Service Providers.