Professional Services Automation (PSA) Software
From Wikipedia, the free encyclopedia
Professional Services Automation (frequently abbreviated to PSA) is software designed for professional services organisations, such as consultants and IT services organisations.
PSA software is used to manage the delivery of client projects, and the resources which are required for those projects, such as skilled personnel and equipment. Typically, functions include project management and documentation, time recording, billing, and reporting.
Many PSA systems are integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems. Those familiar with ERP software may like to think of PSA as an ERP system for a services organisation.
Suppliers of PSA software include Autotask, BST Global, Connectwise, Deltek, Epicor, GreyRidge (Enteprise 360), Compuware (Changepoint PSA), QuickArrow, Tenrox, and Unanet.
