Self service
From Wikipedia, the free encyclopedia
Self service is the practice of serving oneself, usually when purchasing items. Common examples include many gas stations, where the customer pumps their own gas rather than have an attendant do it (self-service gas pumping is illegal in New Jersey & Oregon); most American stores, where the customer uses a shopping cart in the store, placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants, where the customer serves their own plate of food from a large, central selection of dishes.
Self service is used on the phone, web and email to facilitate customer service interactions using automation. The newest trend is Guided self service where technology and human assistance are blended together on the phone.
[edit] See also
[edit] External links
- Self-Service World - news portal covering self-service technology
- KioskMarketplace.com - industry news site devoted to kiosks and related technology
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