Strategic Service Management
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[edit] Strategic Service Management (SSM)
Strategic service management (SSM) solutions are comprised of software, services and domain expertise that assist companies in efficiently delivering on their service commitments. This enables them to establish lasting sources of competitive differentiation and accelerate top and bottom-line success. SSM solutions enable the comprehensive management, scheduling and planning of service parts and service technicians, the related pricing of such resources, and the real-time, closed-loop management of exceptions that jeopardize a company’s ability to meet customer commitments.