Wikipedia:OTRS

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In the context of Wikipedia, OTRS is used as a shorthand for the people, process, and software that surround the handling of email sent through the various Contact Wikipedia links. The software used for the processing of such mail is the Open Ticket Request System, which provides an organized way for multiple people to categorize and respond to email.

As of July 2006, approximately 200 emails per day are received, about half of them in English.

In the course of replying to emails, OTRS personnel may edit articles. Most frequently, such edits involve removal of vandalism or removal of unsourced derogatory assertions. Less frequently, OTRS personnel handle copyright infringement complaints using one of the standard processes, or delete personal information from article histories.

The contents of emails sent to the OTRS addresses are confidential.

OTRS is cross project and serves multiple languages, so details are at meta:

[edit] Review

If you disagree with an OTRS action and would like it reviewed by other OTRS volunteers, log it here and another OTRS volunteer will check the ticket, and reply here and on your talk page.

Format:

OTRS number, e.g. 2007030210014169
diff link(s), e.g. [1]
short description of the problem, e.g. I don't understand User:Jeandré's reasoning at Talk:Goldsmiths College, University of London since it omits information supplied by email. I'd like another OTRS volunteer to check the ticket.
link to your talk page, e.g. User talk:Example. -- Example, 17:08, 27 March 2007 (UTC)

[edit] Michigan Marching Band

2007032810002347
[2] [3]
I understand the position of "Wikipedia isn't meant to feature exhaustive detail of the internal politics of a single year of a single position on a university marching band." (as provided by User:FCYTravis here) but I believe the fact that an incumbent Drum Major was out voted is a notable event especially since it was the band's first female Drum Major. Karen England was out voted when she auditioned for the 2002 season as Drum Major. She did not choose to give up this position as I have inferred she may have mentioned from User:FCYTravis's note on User:Upholder's talk page. I am willing to make copy edits, but I don't want to put something back up that may again be removed. I did change the copy since September 2006 after deciding it was kind of ugly and included unnecessary detail. So I would like this case to be reviewed.
User talk:terryfoster. -- Terryfoster 14:48, 28 March 2007 (UTC)

Review: email 2007032810002347 is not actually the issue here - anyone (e.g. user:FCYTravis) may challenge (by including {{fact}}) or delete unsourced information as per our attribution and biographical material about living people policies. Until someone can supply a reliable source which also indicates the information's notability, the deleted sentences can't go back into the article. -- Jeandré, 2007-03-28t18:05z