QuEST Forum
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| QuEST Forum | |
| Formation | 1998 |
|---|---|
| Type | International organization |
| Headquarters | USA |
| Membership | 150 member companies approx. |
| Chairman | Raghu Rau, Senior Vice President, Global Marketing and Strategy, Networks & Enterprise,Motorola, Inc. |
| Website | http://www.questforum.org/ |
QuEST Forum established in 1998, is an international body of telecom suppliers aimed at pursuing global telecommunications quality and performance excellence through the implementation of a common quality standard, the collaborative activities of its global work groups, an emphasis on industry best practices, and the delivery of a leading-edge measurement system. QuEST stands for Quality Excellence for Suppliers of Telecommunications.
Contents |
[edit] Vision
To be the key global force in the telecommunications industry to improve quality of products and services to customers.
[edit] Mission
To be the industry-leading telecommunications quality system with standardized performance measurements and share best practices through industry collaboration.
[edit] Strategic Objectives
- To promote a collaborative global and regional forum of industry leaders
- To identify and share best practices to improve operational excellence
- To harmonize global industry quality management system requirements and measurements
- To capture and benchmark key industry performance data to drive improvement of end-customer experience
[edit] Organizational Group Structure
- Executive board
- Asia Pacific, EMEA, Latin America, and North America regional groups
- Oversight, Global, Telecom Business Excellence, and Integrated Global Quality work groups
[edit] TL 9000
The forum offers the TL 9000 QMS certification for companies in telecom domain.
