TL 9000
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TL 9000 is a Quality Management System(QMS) developed by the QuEST Forum to meet the quality requirements of the worldwide telecommunications industry.
[edit] Aim
- To define system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and providing a measurement system that allows companies to track performance and improve results.
- To eliminate the need for multiple quality management standards, which reduces the cost of doing business and ultimately results in better products and services to consumers.
- To provide a consistent set of quality expectations to drive efficiency and performance across the global telecom supply chain.
[edit] Outcomes
- For buyers
- helps to assure consistent quality across all products and services
- helps to drive supply chain efficiencies and improves supplier relationships
- gets a Quality Management System that has been systematically audited by an independent TL 9000 registrar
- the advanced measurements system facilitates analysis against industry benchmarks
- provides the basis for objective product or supplier evaluations to make fully informed supply decisions
- For suppliers
- validates the quality of product, services and customer care that they provide
- reduces the costs of quality audits while helping create customized performance reports for current and potential customers.
- allows to save time and money by complying with only one quality standard
