Hawaiian Telcom
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| Type | Privately held company |
| Founded | Sale of Verizon Hawaii by Verizon Communications (NYSE: VZ) to The Carlyle Group in 2005. |
| Location | Honolulu, Hawaii |
| Key people | Michael Ruley, CEO |
| Industry | Communications Services |
| Products | Internet services, telecommunications |
| Employees | 1,700 |
| Website | www.hawaiiantel.com |
Hawaiian Telcom is the incumbent local exchange carrier (ILEC) or dominant local telephone company, serving the state of Hawaii. It was formed in 2005 by The Carlyle Group, following its purchase of the Hawaii assets of Verizon Communications, which was known as Verizon Hawaii, and previously as GTE Hawaiian Tel and Hawaiian Telephone Company.
Hawaiian Telcom provides local phone, long distance, internet services (dial-up and DSL), and is a directory publisher and mobile virtual network operator using leased capacity provided by Sprint and Verizon Wireless's CDMA networks. Verizon Wireless's Hawaii operations were not included in the deal, and Verizon Wireless continues to operate in Hawaii as before the merger.
Carlyle's purchase of Verizon Hawaii was quite controversial with the public and competitive local exchange carriers, Time Warner Telecom and Pacific LightNet, who had doubts about the Carlyle's lack of experience operating telecommunication businesses, and their intentions as to raising rates, upgrading the network with optical fiber as former-parent Verizon was doing on the mainland, and possible resale of the business in just a few years, all seen as being detrimental to the public interest.[1]
Since breaking off from Verizon in April 2005, the company has been overcoming difficulties transitioning to its own systems. Issues ranged from extremely long hold times to speak to representatives, to duplicate and delayed bills. In February 2007, the company announced that it had reached a settlement with its original systems consultant, BearingPoint, and had hired a new contractor, Accenture, to complete the transition to the new systems.[2]
[edit] References
- ^ Union supports Verizon suitor. Honolulu Star Bulletin. Retrieved on October 10, 2004.
- ^ Hawaiian Telcom hires new help. Honolulu Star Bulletin. Retrieved on February 9, 2007.
ACS · AT&T · CenturyTel · Cincinnati Bell · Deltacom · Embarq · FairPoint · Frontier · Hawaiian Telcom · Qwest · TDS · Verizon · Windstream
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